Lonpac E-Assist

Introduction

Lonpac E-Assist...Your Convenience is Our Commitment

More than just a motor insurance, as part of our continuous effort to ensure your convenience and security, Lonpac Insurance Bhd provides you Lonpac E-Assist, a complimentary emergency car assistance programme. It is exclusively designed for all comprehensive private car insurance policyholders since October 2001 in collaboration with established and reputable service providers.

In order to ensure prompt availability of towing services at scenes of accidents and breakdowns, our service provider has engaged a carefully selected panel of reliable tow truck operators located throughout Malaysia.

We have dedicated 2 E-Assist Helpline numbers for your convenience in the effort to provide exceptional customer care and enhance efficiency and productivity in services rendered.

If you purchase your motor insurance through PUBLIC BANK branches or KAH BINTANG nationwide, please dial 1300-88-1138 or 03-2053 5748 for assistance.

If you purchase your motor insurance through LONPAC offices or Lonpac's registered agents, please dial 03-7628 3833 or 03-7841 5660 for assistance.

With Lonpac E-Assist, all you need is just a phone call during car breakdown or accident and we will be there with reliable assistance to get you on your way.

What Is Lonpac E-Assist?

Lonpac E-Assist is a complimentary 24-hour emergency car assistance programme, provided by Lonpac to all Lonpac's comprehensive private car insurance policyholders since October 2001.

Member Benefits

1. 24-Hour Minor Roadside Repairs and Emergency Towing Services

·         Minor Roadside Repairs  If your car is immobilised due to a breakdown, the mechanic sent to assist you will try to repair your car on the spot. Minor roadside repairs are any repairs that are deemed possible on the spot.    ·         Emergency Towing Services In the event where it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing services up to a limit of RM300 / 300km per event, whichever is the maximum. If towing is due to breakdown, you may either tow the car to your preferred workshop or back to your home. However, if it is due to accident, Lonpac E-Assist will tow your car to Lonpac’s panel of workshop for repairs.

Note: Car in this context means the named vehicle insured by Lonpac under its comprehensive private car insurance policy.

2. Car Rental Referral Services

Lonpac E-Assist will also assist you to arrange for car rental, in the event you require urgent use of another car following a breakdown or an accident.

3. Arrangement for Hotel Accommodation

If a breakdown or an accident happens late at night, you may need to spend a night in the area. Lonpac E-Assist will assist you with hotel reservation at a nearby hotel.

Charges

1. Benefit No. 1

Labour will be provided for FREE for the minor roadside repairs and / or the emergency towing services. In the event it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing of your car up to a maximum limit of RM300 / 300km per event.

However, should the towing distance exceeds 300km (round-trip), you will bear the towing charges only for the distance in excess of 300km at RM1.50 per km.

All costs incurred in the workshop including replacement of car spare parts and road toll charges, if any, will be borne by the member, except for cases with accident claims.

2. Benefits no. 2 and 3

Services provided are purely on referral arrangement basis and all costs incurred will be borne by the Member.

Who Is Eligible?

Eligibility is reserved solely for Lonpac's comprehensive private car insurance policyholders. Your membership starts upon commencement of your insurance cover and your insurance must be in force at all times for you to enjoy the benefits.

Who Needs Lonpac E-Assist?

Any car driver who may encounter car breakdown or accident on the road, be it major or minor. Which means, you or any of your authorised drivers will find Lonpac E-Assistservices useful and convenient.

Important 
Kindly refer to Lonpac E-Assist Membership Guide (as enclosed in your policy documents) to find out more about the program benefits. Please feel free to call our Customer Service Department at 03-2262 8688 / 03-2723 7888 ,or alternatively you may email us atcustomerservice@lonpac.com should you would like to obtain a copy of the Lonpac E-Assist Membership Guide.